Policies

Quality & Safety

• Occupational Health & Safety Policy
• Quality Policy
• Mission Statement

Policies & Procedures

• Privacy Policy
• Data Protection Policy
• Cookies Policy
• Equal Treatment Policy
• Disability Discrimination Policy
• Training Session Code of Conduct
• Learner and Customer Complaints
• Terms of Business

Learner and customer requests

• Make a learner or customer complaint
• Request access to personal data
• Request reasonable accommodation
• Personal circumstances affecting assessment
• Understanding an assignment brief

Online requests and feedback

Use the optional Learner and Customer Requests form for complaints, assessment appeals, prior learning enquiries, support requests, personal data requests, assignment brief acknowledgements and feedback. Choose the appropriate request type. Submissions go to info@phoenixsts.ie.

Give a short initial summary. Arrange sensitive evidence separately; the form has no upload facility. Cloudflare Turnstile helps protect the form against automated submissions. Email, telephone and postal routes remain available in the relevant procedure.

Learner information and assessment policies

• Learner information and assessment
• Assessment appeals
• Recognition of prior learning

Responsible business practices

• Environmental and sustainability policy
• Responsible use of artificial intelligence