Last updated: March 3, 2026

1. Introduction

Phoenix STS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact or enquiry form
Register for an account
Subscribe to our newsletter
Submit a credit account application
Request a quote or service

This information may include your name, email address, phone number, company name, postal address, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Pages visited and time spent on pages
Referring website addresses
Device and operating system information

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer support
Process your orders, applications, and service requests
Send you relevant communications about our services
Improve and optimise our website and services
Comply with legal obligations
Protect against fraudulent or unauthorised activity

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who assist us in operating our website and business
Professional advisors such as lawyers and accountants
Law enforcement or regulatory bodies when required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Phoenix STS

Email: [email protected]