Website edition: 29 September 2026. These terms apply when supplied before the contract is made and incorporated into it; they do not retrospectively replace an existing agreement.

1. Phoenix STS and these terms

1.1 Phoenix STS Ltd, trading as Phoenix Safety Training Services, is registered in Ireland under company number 491221. Our contact address is Unit 11 Leader House, Leader Park, Dublin Road, Longford, Co. Longford, N39 T6P0, Ireland. Email info@phoenixsts.ie or telephone 043 334 9611.

1.2 These terms cover training, consultancy and goods supplied by Phoenix STS Ltd. They apply when provided before the contract is made and incorporated into it. The quotation or order confirmation identifies what is supplied and who is purchasing it. Where a booking or sale is through another provider, the seller and applicable terms must be clear before payment.

1.3 "We", "us" and "our" mean Phoenix STS Ltd. "Customer", "you" and "your" mean the person or organisation contracting with us. A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. A business customer acts for business purposes. Paying personally or booking a course does not, by itself, determine which category applies.

1.4 A working day is Monday to Friday, excluding Irish public holidays. A calendar day includes weekends and public holidays. The calculation for on-site cancellation is set out in clause 7.4.

1.5 Clauses expressly marked for business customers apply only to them. Consumer rights in clauses 11 and 12 take precedence over inconsistent cancellation, payment, warranty or remedy wording elsewhere. These terms do not remove rights which cannot lawfully be excluded.

2. Quotations, bookings and the contract

2.1 Written quotations are valid for 30 days from issue unless stated otherwise. After that period we may revise or withdraw them. A quotation is for its addressee. Obtain agreement before passing confidential quotation information to another party, except where disclosure is required by law or an agreed procurement process.

2.2 The accepted quotation, booking confirmation or service agreement identifies the scope, price, VAT treatment, payment arrangements, delivery or course dates, prerequisites and applicable terms. Before acceptance, we will resolve conflicts between the quotation, purchase order, service agreement and these terms. A purchase order does not introduce additional customer terms unless agreed by us in writing.

2.3 A specific payment schedule or express variation agreed in writing applies to the point it varies. Changes to scope, price, dates, deliverables or responsibilities must be agreed by authorised contacts. For consumers, this does not exclude information or representations which the law makes part of the contract.

2.4 Public-course bookings use the booking link or our telephone/email contact. On-site training and consultancy arrangements are confirmed in writing. An enquiry, draft purchase order or provisional diary entry is not by itself a confirmed appointment. Contact us promptly about an error in the confirmation.

2.5 We will provide the applicable contract information and confirmation in a form the customer can retain. Consumer distance-contract confirmation must be supplied within the statutory time, no later than delivery of goods or before the service begins. A changeable webpage alone does not replace that requirement.

3. Prices, charges and expenses

3.1 Prices are in euros. Business quotations exclude VAT unless stated otherwise. Consumer prices must show the total payable, including applicable VAT and compulsory charges, before commitment. Where a price cannot reasonably be calculated in advance, the quotation explains its calculation.

3.2 The accepted order price is not changed by a later general price list. Additional work, quantities, reports, travel, venue hire, delivery or expenses are chargeable where included in the accepted scope or subsequently agreed. Additional charges and their calculation must be identified before commitment. Consumer extras require express agreement.

3.3 VAT is charged where applicable at the rate and tax point required by Irish law. These terms do not set one VAT treatment for every course, service or product.

3.4 Consultancy expenses follow the quotation. Agreed travel and subsistence not included in the fee may be recharged at cost. A mileage charge must identify the applicable rate and basis before commitment. No mileage amount is set by this page.

4. Payment, credit accounts and invoice queries

4.1 Unless a different arrangement is agreed in writing, invoices are payable within 30 calendar days of their date. Public-course prepayment, deposits and milestone payments follow the booking or service agreement. Payment instructions appear on the invoice or confirmation.

4.2 Credit accounts require approval. We may request relevant information and trade references and may refuse, suspend or withdraw credit by notice, for example following overdue payment or a material change in creditworthiness. Withdrawal does not retrospectively change an existing contract. Credit-reference processing is subject to applicable data-protection requirements.

4.3 Contact us promptly about an incorrect invoice or disputed work, identifying the invoice and issue. We will distinguish invoice, scope, service and product concerns and investigate them. A valid quality or safety concern is not resolved by treating it solely as a debt. Statutory consumer rights to withhold payment remain available. Correctly due amounts remain payable under the contract.

4.4 Business customers. Where the European Communities (Late Payment in Commercial Transactions) Regulations 2012 apply, we may claim statutory interest on overdue payment at the applicable European Central Bank reference rate plus eight percentage points, calculated daily, together with statutory recovery compensation and further reasonable recovery costs recoverable under those Regulations. This clause does not apply to consumer transactions.

4.5 Where statutory recovery compensation is due, the current bands are EUR 40 for a payment not exceeding EUR 1,000; EUR 70 for a payment over EUR 1,000 and not exceeding EUR 10,000; and EUR 100 for a payment over EUR 10,000. Applicable law governs eligibility.

5. Requirements for all training

5.1 Course details specify content, delivery method, prerequisites, maximum learner number, assessment and certificate or award, where applicable. Booking does not guarantee a pass, competence beyond the assessed scope, or an external award without satisfying its requirements.

5.2 Tell us before the course about learning, access or communication support required. We will discuss suitable arrangements and course or assessment constraints. Provide only relevant personal information. Requests follow the applicable learner-support process and privacy notice.

5.3 Training is in English unless another arrangement is agreed. Learners need to engage with the training and demonstrate the learning outcomes. Discuss an interpreter before booking so that compatibility with course and assessment rules can be confirmed. An interpreter does not remove an assessment requirement.

5.4 Learners must attend as required, satisfy prerequisites, follow reasonable safety instructions and behave respectfully. We may stop an unsafe activity or remove a participant whose conduct is abusive, seriously disruptive or creates a safety risk. Any charge or refund consequence follows the contract and applicable law; removal is not an automatic waiver of rights.

5.5 Joining instructions identify the venue or online access, start time, preparation, clothing and equipment requirements. Contact us if instructions have not arrived before the course. Additional participants can attend only where places, safe capacity and course rules allow.

5.6 Certification depends on attendance, assessment and the rules of the actual certifying or awarding body. Course-specific release conditions and expected issue times must be stated at booking. A payment dispute cannot override a binding awarding-body requirement.

6. Public courses

6.1 A paid online booking secures the place described in its confirmation. For telephone or email bookings without immediate payment, a valid purchase order or full payment is required within five working days, unless a sooner course date requires an earlier stated deadline. If payment or the purchase order is not received by that deadline, we may release the provisional place after notifying the booking contact.

6.2 The course information states what the fee includes. External examination, reassessment or other separate charges must be disclosed before booking. Do not assume refreshments, an external examination or a particular certification are included unless the course information says so.

6.3 For contractual cancellation outside a statutory withdrawal or remedy entitlement, the public-course cancellation bands are:

More than 14 working days: 100%
Seven to 14 working days: 50%
Less than seven working days: No contractual refund; the fee remains payable

6.4 Email a contractual cancellation with the booking and course date. Confirm a telephone cancellation in writing. Statutory consumer cancellation follows clause 12.3 instead. We may agree a transfer or partial credit for a late cancellation; it is not automatic and must be confirmed.

6.5 If we cancel or change the date or venue so that the customer cannot attend, we will offer a refund of the course fee paid or an agreed transfer. A credit note is an option the customer may choose, not a compulsory substitute for an available refund.

7. On-site training

7.1 The confirmation records dates, times, venue, learner numbers, course requirements and any deposit or purchase order required. A deposit amount and deadline must be stated. If not paid as agreed, we may release the provisional date after notifying the customer.

7.2 Management at the site must provide the agreed venue, access, equipment and safety information. The venue needs sufficient space, seating, lighting and ventilation for the course and practical work. Identify hazards, emergency arrangements, inductions, permits and protective equipment before attendance. Specific equipment responsibilities must be agreed rather than assumed.

7.3 External venue hire and its cost must be agreed before commitment. We may suspend unsafe activity until the risk is addressed. Booking consequences depend on the reason, contract and law rather than an automatic full cancellation charge in every case.

7.4 For contractual cancellation outside a statutory withdrawal or remedy entitlement, the refund of the course fee is determined by the number of full working days' notice:

More than three: 100%
Two or three: 50%
Fewer than two, or non-attendance: No contractual refund; the fee remains payable

Count only complete working dates between the date we receive the cancellation and the scheduled course date. Exclude both of those dates, Saturdays, Sundays and Irish public holidays. Use local time in Ireland and the receipt time of the cancellation email. A credit instead of a refund is available only if the customer chooses it. Statutory cancellation rights in clause 12 are unaffected.

7.5 A partial credit or alternative date may be agreed after late cancellation but is not guaranteed. Statutory consumer rights are separate.

7.6 Where the Safety Statement Workshop arrangement is expressly included in the quotation, payment is due in full at booking and the maximum delivery period is ten weeks from its start, unless a different period is agreed in writing. This is not a condition of every consultancy service.

8. Consultancy

8.1 The engagement identifies the customer, any intermediary and end client, site, purpose, scope, deliverables, assumptions, exclusions, intended reliance, programme and fees. We will perform the accepted work with reasonable skill and care and communicate material findings and limitations.

8.2 The customer must provide timely access, accurate relevant information, records and decisions needed for the work. We will identify material missing inputs or apparent inconsistencies affecting delivery. Time, scope and cost implications must be discussed and recorded. This does not excuse a failure by us to exercise the required skill and care.

8.3 Additional reports, visits or other work outside scope require an agreed variation, including fees and timing, before the additional work begins. An informal site request does not expand our appointment.

8.4 Management retains its statutory, operational and implementation responsibilities. Supplying advice does not transfer an employer, owner, registered-provider, person-in-charge or other duty-holder role to Phoenix STS. A further statutory appointment or verification of remedial work requires an express, competent and authorised engagement.

8.5 Advice addresses the agreed purpose and information and conditions examined. It does not guarantee a regulatory decision, audit result, absence of every concealed defect or work by others. Report a material error so we can investigate, correct it where required and advise on implications. Correction does not replace a legal remedy.

8.6 Either party may give written notice that it wishes to end an engagement. Where the customer cancels after commencement through no fault of Phoenix STS, fees for work properly completed to termination remain payable. For a fixed fee, the charge must fairly reflect completed work. We will take reasonable steps to avoid further unnecessary costs. If we terminate other than for customer default, payment for work not supplied will be refunded. Consumer rights in clauses 11 and 12 remain available.

8.7 Commencement follows the accepted agreement and authorised instruction. Changes, pauses and resumption must be recorded. Expenses follow clause 3.4.

9. Goods, delivery and ownership

9.1 The order identifies the product, quantity, specification, delivery destination, price and any installation or commissioning included. Goods must match the agreed order. A product image is not a substitute for the specification, but these terms do not exclude binding descriptions, advertising or statutory quality obligations.

9.2 Delivery is to the agreed address within the agreed period. Identify access and unloading constraints and provide facilities expressly agreed for delivery. If delivery fails for a reason attributable to the customer, we will discuss a new delivery or storage arrangement and properly agreed additional costs. We do not treat every person at an address as automatically authorised by a consumer to receive goods.

9.3 Consumers. Unless a different time is agreed, delivery must occur within the statutory period, ordinarily no later than 30 calendar days after the contract. Rights where delivery is late, refused or essential by a particular date remain available. Risk normally passes when the consumer or their nominated person, other than the carrier, physically receives the goods. A different statutory rule may apply where the consumer independently commissions a carrier not offered by us.

9.4 Business customers. Risk passes on delivery or collection by the customer or its authorised agent. For credit sales, we retain ownership until payment for the goods and other sums owing to Phoenix STS. Until then, the goods must be identifiable, properly stored and protected. An insurance obligation must be stated in the accepted commercial agreement. Any recovery of goods must be lawful and consistent with the contract. These terms do not give unrestricted authority to enter premises or dispose of customer property.

9.5 Inspect deliveries and promptly report damage, missing items or incorrect goods to info@phoenixsts.ie, quoting the order. Where practical, retain packaging and photographs for investigation. Do not use goods where a fault may make them unsafe. Reporting arrangements do not replace statutory rights or impose a three-day expiry on consumer claims.

9.6 Agree the return destination and safe transport with us before returning goods. A delivery driver is not automatically authorised to accept them. Returns or collection required for a consumer faulty-goods remedy are at our expense as required by law. Change-of-mind statutory withdrawal follows clause 12.

9.7 Supply to Northern Ireland or elsewhere may attract different mandatory consumer, product and jurisdiction requirements. These terms do not remove those rights.

10. Product warranties and repairs

10.1 A manufacturer's commercial warranty has its own stated conditions and is additional to rights against Phoenix STS as seller. Follow operating and maintenance instructions and report defects promptly. A manufacturer's warranty period does not, by itself, determine whether a statutory claim against us is valid.

10.2 Business customers. Our commercial warranty offers repair, replacement or credit for an accepted manufacturing or workmanship fault, subject to the applicable warranty and lawful contract terms. Misuse, unauthorised alteration or failure to follow maintenance instructions may fall outside that warranty. We will explain an adverse finding; it is not a conclusive determination of every legal right.

10.3 For a repair outside warranty or statutory responsibility, diagnostic, transport and repair charges must be explained and agreed before chargeable work. Uncollected goods must follow a lawful notice and recovery process.

10.4 Consumers. Goods must meet contractual and statutory requirements, including description, quality, fitness for purpose and reasonable durability. Current law also treats repairability as relevant for applicable goods. A consumer may have a short-term right to end a faulty-goods sale within 30 days, or rights to repair or replacement. Price reduction or termination may follow where the statutory conditions are met, including an unavailable or failed remedy. A legally required repair or replacement must be free, within a reasonable time and without significant inconvenience. Referring a consumer to a manufacturer does not remove our obligations as seller.

11. Consumer service and digital rights

11.1 Consumer services must conform to the contract, be supplied with the required skill and reasonable care, and meet the Consumer Rights Act 2022 requirements. Non-supply or non-conformity may entitle the consumer to performance or correction and, where the statutory conditions are met, proportionate price reduction or termination and refund. These rights are separate from a goodwill guarantee.

11.2 A statutory service refund must be made without undue delay and within its applicable 14-day period, using the original payment method unless another method is expressly agreed without a consumer fee. A consumer may also have a statutory right to withhold an appropriate outstanding payment while an obligation remains unfulfilled.

11.3 Some online courses are accessed through the Phoenix STS eLearning portal. Where digital content or a digital service is supplied, the description must identify the seller, access period, essential functionality, compatibility, technical requirements and applicable update or support arrangements. The rights for that type of contract apply. A third-party platform does not automatically remove the seller's obligations.

12. Consumer withdrawal from distance or off-premises contracts

12.1 Where a consumer has a statutory withdrawal right, no reason is required. The usual cancellation period is 14 calendar days. A 30-calendar-day period applies to qualifying contracts made during an unsolicited home visit or a trader-organised sales excursion. A scheduled course is not automatically exempt merely because it has a date.

12.2 For services, calculate the period from the day after the contract is concluded. For goods, calculate it from the day after physical receipt by the consumer or their nominated person other than the carrier. For multiple goods ordered together and delivered separately, use receipt of the last item; for goods delivered in lots or pieces, use the last lot or piece; for regular delivery over a defined period, use receipt of the first goods. The applicable deadline must be provided in the confirmation. If required information was not supplied, the law can extend the period by 12 months, with a further 14 or 30 days following late information as applicable.

12.3 Send an unequivocal cancellation statement to info@phoenixsts.ie or our address in clause 1.1. The optional notice below is not compulsory. Sending it before the cancellation period expires is sufficient; our acknowledgement is not a condition of the right. Keep evidence of sending it. Another legally permitted method of making a clear statement is not excluded.

12.4 We will reimburse payments covered by statutory withdrawal without undue delay and no later than 14 days after being informed. We use the original payment method unless another is expressly agreed without extra cost. For goods, the refund includes the least expensive standard delivery offered; an extra premium-delivery charge need not be refunded. Unless we offered collection, we may withhold reimbursement until the goods or evidence of their return are received, whichever is first.

12.5 Return goods without undue delay and within 14 days of cancelling unless we arrange collection. The consumer bears direct return costs only where properly disclosed before the contract and not accepted by us. Non-postable goods require the applicable return-cost information before purchase. Inspection needed to establish nature, characteristics and functioning is permitted; unnecessary handling may create liability for diminished value where the law allows. Original packaging is not an absolute condition of withdrawal. Special collection duties may apply to qualifying off-premises deliveries.

12.6 To begin a service during the cancellation period, we must obtain the consumer's express request on a durable medium and the required acknowledgement. A subsequent partial cancellation permits only the proportionate amount lawfully due for service already supplied. No early-performance charge is due where the statutory information or request conditions were not met. Loss of withdrawal rights on full performance requires the legal conditions, including prior express consent and acknowledgement. Booking an early date alone is not that consent.

12.7 For digital content supplied without a physical medium, losing withdrawal rights when supply starts requires prior express consent, acknowledgement and the required confirmation. A digital service follows the rules for that service; opening an account does not automatically remove cancellation rights.

12.8 Exceptions may apply to genuinely personalised goods or specified sealed hygiene goods once unsealed. A relevant exception must be identified before commitment. These terms do not classify all safety equipment, online learning or scheduled training as exempt. Ancillary contracts are dealt with as required by law following statutory cancellation.

13. Changes, disruption and refunds

13.1 We will notify the booking contact as soon as reasonably possible of cancellation or material change. For public courses, we aim to give three working days' notice where possible; unforeseen illness, venue failure or another event may arise later.

13.2 If we cancel training other than through lawful customer-default termination, or change it so the customer cannot attend, the customer may choose the clause 6.5 refund instead of another date. After interruption, we will seek an agreed resumption or alternative. If an undelivered portion cannot be supplied, the appropriate refund or other legal remedy applies.

13.3 Events beyond reasonable control, including severe weather, fire, flood, transport disruption or utility failure, may delay delivery. The affected party must communicate the problem and reasonable mitigation. Such an event does not create an unlimited right to retain payment for undelivered work or displace mandatory remedies. An alternative programme or termination of the affected scope must be agreed or follow applicable contractual and legal rights.

13.4 Refunds and credits are recorded against the booking. Any refund due under the contractual cancellation provisions will be paid within 14 calendar days after we receive the customer's cancellation notice or notify the customer of our cancellation, as applicable. A shorter statutory deadline takes precedence. We use the original payment method unless another method is agreed. Instead of a refund, the customer may choose a credit valid for 12 months from issue. Credit is not a compulsory substitute for a refund to which the customer is entitled.

14. Additional training guarantee

14.1 Where a 30-day guarantee is expressly offered with a course, notify a claim within 30 working days of completion. Explain the issue with promised content or delivery, or the assessment outcome. Attendance, published prerequisites, assessment records and agreed learner-support arrangements will be considered.

14.2 Under this additional guarantee, Phoenix STS may offer retraining without an extra training fee or refund the affected learner's training fee. We will discuss the remedy with the customer. Separately identified external examination or accreditation fees fall outside this additional guarantee, but statutory refund obligations are preserved.

14.3 The guarantee does not promise an assessment pass or shorten statutory time limits. It is not a basis for refusing reasonable accommodation or automatically dismissing a complaint because of disability, anxiety or support needs.

14.4 Any refund agreed under this additional guarantee will be paid within 14 calendar days after confirmation of the refund. An earlier statutory deadline takes precedence. Retraining will be scheduled at a mutually convenient time, subject to course availability.

15. Intellectual property and confidentiality

15.1 Training materials are protected by our copyright or that of our licensors. Participants may use them for personal learning. Distribution, publication or use to deliver another course requires permission, except where the law permits. A specific product licence remains relevant.

15.2 On full payment, final written deliverables specifically prepared for the customer become the customer's property for internal use and copying. Phoenix STS retains the intellectual property in its underlying templates, methods and know-how. External publication or third-party use requires agreed permission, apart from legally required or lawful regulatory disclosure. Intended third-party reliance must be settled in the engagement; possession of a report does not expand its purpose or scope.

15.3 We will protect confidential engagement information and use it for the agreed purpose. This does not prevent legally required disclosure or use of information already lawfully known, lawfully obtained from another source or public without breach. A mutual confidentiality agreement may be agreed. The customer must protect Phoenix STS material expressly identified as confidential.

15.4 Agree authorised recipients and necessary security arrangements for confidential deliverables. Each party must protect personal and confidential information it holds.

16. Safety and responsibility

16.1 Each party retains the health and safety duties applying to its activities and control. We will cooperate with management on safe access and delivery and follow reasonable site rules. Management must communicate relevant hazards and emergency arrangements and provide agreed access and facilities.

16.2 Raise safety concerns promptly. Work may need to stop while a risk is addressed. Downtime attributable to our own failure will not be charged to the customer. A charge for customer-caused delay must have a contractual basis and be explained. These terms do not transfer every risk or statutory duty to the customer.

16.3 Regulatory incident reporting remains with the legally responsible party, with relevant cooperation. Attendance, reports and recommendations do not themselves certify site compliance or management's implementation of remedial work.

17. Liability and business default

17.1 Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or another liability which cannot lawfully be excluded or limited. Consumer statutory rights remain unaffected.

17.2 Business customers. Subject to 17.1 and any different limit expressly agreed for the engagement, our total aggregate liability arising out of or in connection with the contract, whether in contract, tort including negligence, or otherwise, shall not exceed the amount paid or payable for the goods or services giving rise to the claim. We exclude indirect or consequential loss and loss of profit, revenue, anticipated savings or opportunity, to the extent lawfully permitted.

17.3 Notify concerns or claims promptly with relevant details for investigation. Statutory limitation periods are unaffected.

17.4 Business customers. For remediable material breach, we may terminate if it is not remedied within seven working days of written notice. Suspension, invoice acceleration, insolvency termination and recovery must be lawful and consistent with the contract. Fees properly due for completed work remain payable. There is no unrestricted authority to enter premises or dispose of customer property.

17.5 We may use a suitable associate trainer, consultant or provider for agreed work and remain responsible for contractual performance. Assignment must preserve rights that cannot be removed without customer agreement. A consumer is not bound by a transfer unlawfully reducing protection.

18. Complaints and personal data

18.1 Raise a concern with the relevant contact or use the Learner and customer complaints procedure. Written complaints may be emailed to info@phoenixsts.ie. The complaint information page explains what to include; no particular form is required. Identify the course and assessment where an assessment decision is disputed so that the applicable appeal route can be confirmed.

18.2 The procedure does not prevent statutory remedies, appropriate regulatory complaints or court claims. Internal deadlines do not replace statutory time limits.

18.3 Enquiry, booking, learner, customer-account and complaint data is subject to data-protection law and the relevant Privacy Policy. Accepting these terms is not consent to every use of personal data. The data access request page explains access requests; other data rights may also apply.

19. Notices, applicable law and versions

19.1 Send contract notices to the agreed contact by email or post. Our details appear in 1.1. Identify the contract or booking and retain a copy. Contact us if there is no acknowledgement. Statutory cancellation under 12.3 is not delayed by office hours, read receipts or acknowledgement.

19.2 Irish law governs, subject to mandatory rights applicable to the transaction. For business customers, the Irish courts have exclusive jurisdiction. For consumers, that choice does not remove applicable mandatory protection or an available legal court route. For cross-border supply, the mandatory rights described in 9.7 continue to apply.

19.3 If a provision cannot lawfully apply, the remainder continues so far as law allows. Delay in exercising a right does not by itself waive it. This does not permit unfair consumer terms to be rewritten against the consumer or remove binding pre-contract representations.

19.4 The version supplied and incorporated when the contract is made governs it, subject to lawful variation. New website terms do not retrospectively replace an agreement. The applicable version and actual effective date will appear on the issued page and retained booking or contract records.

20. Optional consumer cancellation notice

To: Phoenix STS Ltd, Unit 11 Leader House, Leader Park, Dublin Road, Longford, Co. Longford, N39 T6P0, Ireland. Email: info@phoenixsts.ie.

I/We give notice that I/we cancel my/our contract for the following goods or services:

Goods or services concerned:
Order or booking reference, if available:
Date ordered or booked:
Date goods received, if applicable:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if sent on paper:
Date:

Delete wording that does not apply. Copy this into an email or letter. This notice is optional; any unequivocal statement meeting the legal requirements is sufficient.