Policies
Our commitment to quality, safety, and transparency. Read our published company policies and procedures below.
Bookings, cancellations and refunds
Before booking a course, read the Terms of Business, including the public-course cancellation bands, notice calculation, transfer arrangements and consumer rights. They also apply to Phoenix STS bookings made through Ticket Tailor when supplied and incorporated at booking. The version provided for an existing booking continues to govern it, subject to lawful variation.
Send a cancellation, transfer or refund request to info@phoenixsts.ie, quoting the booking and course date. A request or acknowledgement does not itself confirm a discretionary exception. Statutory rights and commitments Phoenix STS is legally bound to honour remain unaffected. A complaint form is not required to cancel a booking.
Quality & Safety
Policies & Procedures
- Privacy Policy
- Data Protection Policy
- Cookies Policy
- Equal Treatment Policy
- Disability Discrimination Policy
- Training Session Code of Conduct
- Learner and Customer Complaints
- Terms of Business
Learner and customer requests
- Make a learner or customer complaint
- Request access to personal data
- Request reasonable accommodation
- Personal circumstances affecting assessment
- Understanding an assignment brief
Online requests and feedback
Use the optional Learner and Customer Requests form for complaints, assessment appeals, prior learning enquiries, support requests, personal data requests, assignment brief acknowledgements and feedback. Choose the appropriate request type. Submissions go to info@phoenixsts.ie.
Give a short initial summary. Arrange sensitive evidence separately; the form has no upload facility. Cloudflare Turnstile helps protect the form against automated submissions. Email, telephone and postal routes remain available in the relevant procedure.