Sales Skills Online Course

Course Overview

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you'll need in the short, medium and long term. It'll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You'll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids.

About This Course

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you'll need in the short, medium and long term. It'll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You'll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids.

We'll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. We'll take a look at negotiation. We'll highlight how you can avoid it, what to say if you're drawn into it, and how you can use your negotiating skills to land the sale and much more.

Using this Sales Skills Online Course course in Ireland

This online business skills course can support Irish employers who want consistent, accessible development for customer-facing, sales and service teams. It is useful for induction, refresher learning, manager development, team training or a documented learning pathway without arranging a classroom session.

The course should be matched to the person's role, the organisation's policies and the practical behaviours expected after training. Online learning works best when managers follow up with clear expectations, coaching and opportunities to apply the learning at work.

Phoenix STS presents this online course with the course information PDF and sample certificate available on this page, so employers can review the content and completion evidence before assigning it to staff.

For sales and customer service topics, the course should be matched to the organisation's service standards, product knowledge and complaint-handling process.

Course information PDF

View or download the course information PDF before enrolling. It summarises the course content, expected duration and assessment information.

Sample certificate

View or download a sample certificate for this online course. The final certificate is issued through the online course platform after the learner successfully completes the course and assessment.

Frequently asked questions

Who is the Sales Skills Online Course course suitable for?

It is suitable for customer-facing, sales and service teams. Employers should choose it where the topic fits a real workplace need, development plan or role expectation.

How should employers use this course?

Use it as part of a clear training plan. The strongest results come when the learner knows why they are completing the course, what needs to change afterwards and how the manager will follow up.

What evidence is available?

The learner receives completion evidence through the online course platform after successful completion. The course information PDF and sample certificate on this page allow managers to review the expected evidence before enrolment.

Does this course replace company policy?

No. It supports awareness and development, but company policies, role expectations, reporting routes and internal procedures still need to be made clear to the learner.

Related online course categories

Continue browsing related Phoenix STS online training categories. These internal links help learners find the most relevant course route for their role or sector.