Problem Solving in a Workplace

Course Overview

This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved. You'll learn about the three main areas in which problems can occur - people tasks and resources. Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.

About This Course

This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved. You'll learn about the three main areas in which problems can occur - people tasks and resources. Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.

You'll learn about the Equality Act 2010 and how it applies to discrimination. There'll be coverage of time-wasting - due to individual actions and poorly organised work systems - and how to ensure time at work is spent productively. It'll also cover problems with resources, such as a lack of raw materials or equipment.

You'll learn about the ways problems can be solved by the actions of managers, employees and outside organisations. Finally, we'll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts - and the many benefits these resolutions can bring to the workplace.

Learning Objectives

By the end of this course, you will be able to:

• Identify the main areas that can cause problems within the work environment.
• Define discrimination and its relationship to the Equality Act 2010.
• Recognise and understand the implications of time wasting in the workplace and how it occurs.
• Identify the best ways to resolve situations and understand the benefits of conflict resolution.

Who Is This Course For?

This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject. This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they all work in the same way and have the same skill set.

Using this Problem Solving in a Workplace course in Ireland

This online business skills course can support Irish employers who want consistent, accessible development for staff who plan work, manage priorities or support projects and operational change. It is useful for induction, refresher learning, manager development, team training or a documented learning pathway without arranging a classroom session.

The course should be matched to the person's role, the organisation's policies and the practical behaviours expected after training. Online learning works best when managers follow up with clear expectations, coaching and opportunities to apply the learning at work.

Phoenix STS presents this online course with the course information PDF and sample certificate available on this page, so employers can review the content and completion evidence before assigning it to staff.

Course information PDF

View or download the course information PDF before enrolling. It summarises the course content, expected duration and assessment information.

Sample certificate

View or download a sample certificate for this online course. The final certificate is issued through the online course platform after the learner successfully completes the course and assessment.

Frequently asked questions

Who is the Problem Solving in a Workplace course suitable for?

It is suitable for staff who plan work, manage priorities or support projects and operational change. Employers should choose it where the topic fits a real workplace need, development plan or role expectation.

How should employers use this course?

Use it as part of a clear training plan. The strongest results come when the learner knows why they are completing the course, what needs to change afterwards and how the manager will follow up.

What evidence is available?

The learner receives completion evidence through the online course platform after successful completion. The course information PDF and sample certificate on this page allow managers to review the expected evidence before enrolment.

Related online course categories

Continue browsing related Phoenix STS online training categories. These internal links help learners find the most relevant course route for their role or sector.