Principles of Communication

CPD-Accredited Online Training - 75 Minutes - €31.00

75 Mins

Course Duration

CPD

Accredited

€31.00

Per Learner

70%

Pass Mark

Course Overview

When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require. If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work.

Course Modules

Reasons People Communicate - 70% pass required
Ways of Communicating - 70% pass required
Identifying Communication Barriers - 70% pass required
Reducing Communication Barriers - 70% pass required
Checking Understanding - 70% pass required
Getting Help With Communication Issues - 70% pass required
Confidentiality - 70% pass required

Requirements

System Requirements

Up to date web browser
Up to date video drivers
1GB+ RAM
Broadband (3Mb+)

Duration

75 Minutes. This is based on the amount of video content shown and is rounded off.

About This Course

Some will be formal and others more informal. Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective. This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Using this Principles of Communication course in Irish social care settings

This online social care course can support induction, refresher learning and training records for Irish care, support, education and community-service teams. It is useful where a provider wants a consistent awareness module before local policy instruction, supervision or practical skills training.

The course should be matched to the learner's role, the people they support, the service type, local procedures and any practical competence required. Online learning works best when it sits inside a wider training matrix and is followed up by managers or supervisors.

Phoenix STS presents this online course with the course information PDF and sample certificate available on this page, so employers can review the content and evidence before assigning it.

Course information PDF

View or download the course information PDF before enrolling. It summarises the course content, expected duration and assessment information.

View course information PDF

Sample certificate

View or download a sample certificate for this online course. The final certificate is issued through the online course platform after the learner successfully completes the course and assessment.

View sample certificate

Frequently asked questions

Who is the Principles of Communication course suitable for?

It is suitable for learners whose role, induction plan or refresher training matrix includes this topic. Employers should decide suitability by looking at the learner's duties, the people supported, the service setting and any practical skills required.

Can this online course stand on its own?

It can provide useful awareness and completion evidence, but many social care topics also require local policy instruction, supervision, practical training or competency checks. The course should be used as part of a wider training and governance process.

What evidence is available before enrolment?

The course information PDF and sample certificate on this page allow managers to review the course content and expected completion evidence before assigning it to a learner.

Related online course categories

Continue browsing related Phoenix STS online training categories. These internal links help learners find the most relevant course route for their role or sector.