Conflict Resolution in the Workplace

Course Overview

Conflict in the workplace is inevitable, but how it is managed can make the difference between a productive resolution and a damaging escalation. This CPD-accredited course provides learners with practical strategies for identifying, addressing, and resolving workplace conflicts effectively.

The course explores the root causes of conflict, different conflict styles, and proven techniques for mediation and negotiation. It also covers the employer's legal obligations under the Industrial Relations Acts and the Code of Practice on Grievance and Disciplinary Procedures (S.I. No. 146 of 2000).

About This Course

Unresolved conflict in the workplace leads to decreased productivity, increased absenteeism, and poor staff morale. This course provides a structured approach to understanding and managing conflict, helping learners develop the communication and interpersonal skills needed to address disputes constructively.

Topics covered include identifying early warning signs of conflict, understanding different personality types and communication styles, applying active listening techniques, and using mediation frameworks to reach mutually agreeable outcomes. The course also examines the role of management in creating a culture that minimises conflict through clear policies and open communication.

Who Is This Course For?

This course is suitable for managers, team leaders, HR professionals, and employees at all levels who wish to improve their conflict resolution skills and contribute to a more harmonious working environment.