Social Media Marketing

Social Media Marketing


This online course examines the main social media platforms and their use as marketing tools.
Approved by CPD – Duration 50 mins* – €35.00


Course Module Number Module Name Pass % Required
Social Media Marketing 1 Introduction 70
Social Media Marketing 2 Business Benefits 70
Social Media Marketing 3 Getting Started 70
Social Media Marketing 4 Managing Campaigns 70
Social Media Marketing 5 Social Media Policies 70
Social Media Marketing 6 Handling Negative Feedback 70

Additional Information

Course Description

This online course examines the main social media platforms and their use as marketing tools. In particular, we’ll look at Facebook, Instagram, LinkedIn, and Twitter. We’ll cover the main business benefits, along with how social media can provide increased market insight and help establish your company as an ‘influencer’. We’ll discuss the sectors that use social media marketing the most and there’s advice on how to get started with social media marketing, and how to choose the right platforms. You’ll see how to run campaigns with great content and compelling visuals and measure the effectiveness of your campaigns.

We’ll show you how to create a Social Media Policy and use social media for internal communications. You’ll learn how to build social media into your recruitment campaigns and train employees to use social media to promote your company. Online security is crucial, and we’ll cover the basic aspects everyone needs to know. Finally, you’ll learn how to handle negative feedback on social media, and the T-E-A approach to handling complaints successfully.

Learning Objectives

By the end of this course, you will be able to:

  • Understand the major social media platforms and their benefits as a marketing tool.
  • Recognize the effectiveness of social media campaigns.
  • Learn to deal with the positives and negatives of social media campaigns.
  • Create and implement a social media Policy.
  • Recognize the importance of online Safety.

Target Audience

This course is aimed at anyone who is responsible for the social media activities of their company or who is wanting to get an overview of the subject to support their existing marketing activities.


Online training is flexible, efficient, and cost-effective, meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Why Choose Phoenix STS?

Experienced Team

Irish Owned

Experts in Health & Safety