Problem Solving in a Workplace

Problem Solving in a Workplace


This course covers a range of problems that occur in the workplace- and how they can be recognised, controlled and solved.

Duration 30 mins* – €35.00


Course Module Number Module Name Pass % Required
Problem Solving in a Workplace 1 Introduction and People Problems 70
Problem Solving in a Workplace 2 Problems With Tasks 70
Problem Solving in a Workplace 3 Successful Resolutions 70

Additional Information

Course Description

This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved. You’ll learn about the three main areas in which problems can occur – people, tasks and resources. Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.

You’ll learn about the Equality Act 2010 and how it applies to discrimination. There’ll be coverage of time-wasting – due to individual actions and poorly organised work systems – and how to ensure time at work is spent productively. It’ll also cover problems with resources, such as a lack of raw materials or equipment. You’ll discover the ways problems can be solved by the actions of managers, employees and outside organisations.

Finally, we’ll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts – and the many benefits these resolutions can bring to the workplace.

Learning Objectives

  • Identify the main areas that can cause problems within the work environment.
  • Define discrimination and its relationship to the Equality Act 2010.
  • Recognise and understand the implications of time wasting in the workplace and how it occurs.
  • Identify the best ways to resolve situations and understand the benefits of conflict resolution.

Target Audience

This course is aimed at supervisors and managers that want to develop problem-solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they all work in the same way and have the same skill set.


  • CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
  • Understanding why problems occur and having the tools to solve common problems quickly will ensure work runs smoothly.
  • Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Further Progression

For candidates specifically interested in developing resilient teams, our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.

For candidates new to management roles, Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Why Choose Phoenix STS?

Experienced Team

Irish Owned

Experts in Health & Safety