Customer Service

Customer Service


This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – €30.00


Course Module Number Module Name Pass % Required
Customer Service 1 About the Course 70
Customer Service 2 What is Customer Service 70
Customer Service 3 The Goals of Great Customer Service 70
Customer Service 4 Discovering and Understanding Customer Needs 70
Customer Service 5 Delivering Maximum Levels of Customer Service 70
Customer Service 6 Making Customers Feel Great From the Start 70
Customer Service 7 Communication Skills 70
Customer Service 8 Non-verbal Communication and Body Language 70
Customer Service 9 Dealing with Customer Complaints 70

Additional Information

Our Customer Service Course is designed for anyone who works in a customer service role, to improve their customer service skills and confidence to be able to provide their customers with the best customer experience every time.

All organisations should aim to give their customers the best possible experience they can to establish, maintain and build relationships. This Customer Service Course has been developed to equip delegates who work in the customer service industry with the knowledge, skills and confidence to offer excellent levels of customer service.

This Customer Service Course is suitable for any level of delegate working in a customer service role. This includes Customer Service staff who deal with customers in a face-to-face manner, over the telephone or by e-mail and other forms of electronic communication.

This Customer Service Course is perfect for, but is not limited to, delegates who work in any of the following roles:

  • Receptionists and front-of-house staff
  • Call centre operations (in-bound and out-bound)
  • Online customer support staff
  • Field sales and telesales staff
  • Trade and self-employed workers


If you require support to carry out a review of your organisation’s customer service requirements or require further information on our Customer Service Course, please contact a member of our team at Phoenix STS Ltd

Why Choose Phoenix STS?

Experienced Team

Irish Owned

Experts in Health & Safety