Customer Service
CPD-Accredited Online Training - 75 Minutes - €45.00
Course Overview
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business?
Course Modules
- About the Course - 70% pass required
- What is Customer Service - 70% pass required
- The Goals of Great Customer Service - 70% pass required
- Discovering and Understanding Customer - 70% pass required
- Delivering Maximum Levels of Customer - 70% pass required
- Making Customers Feel Great From the - 70% pass required
- Communication Skills - 70% pass required
- Non-verbal Communication and Body - 70% pass required
- Dealing with Customer Complaints - 70% pass required
Requirements
System Requirements
- Up to date web browser
- Up to date video drivers
- 1GB+ RAM
- Broadband (3Mb+)
Duration
75 Minutes. This is based on the amount of video content shown and is rounded off.
About This Course
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Ready to Get Started?
Enrol today and complete your CPD-accredited Customer Service training. Certificates available immediately upon completion.
Why Choose Phoenix STS
Ireland's trusted provider of CPD-accredited safety and healthcare training.
Experienced Team
Over 15 years delivering accredited training to healthcare facilities, schools, and businesses across Ireland. Our instructors are qualified professionals with real-world expertise.
Irish Owned
A proudly Irish-owned company based in Longford, serving clients nationwide. Our courses are tailored to Irish legislative requirements and regulatory standards.
Experts in Health & Safety
ISO 45001:2018 and ISO 9001:2015 certified. CPD-accredited training provider. All courses meet HIQA, HSA, and relevant Irish legislative requirements.